Transparency at Activation
The M-Shwari USSD process embeds constant SMS confirmation messages for the customer to easily follow and confirm transactions.
- Customers immediately receive confirmation messages after entering a target amount during registration.
- After a savings balance is established, customers receive another clear confirmation message.
Transparency at Retention
- Clearly explain what the product will offer and what it can do for the customer.
- Spell out benefits and fees.
- Lay out a comprehensive list of FAQs to show you're one step ahead of the customers' queries.